examples of knowledge management initiatives

After preliminary research, the group discovered that the generation and existence of innovative ideas within Nortel was not the issue. Yet, despite the injunctions to “learn from failure”, little detailed attention has been paid to why and how these apparently popular initiatives run into difficulties. Company A is an example of an attempt The business world is changing at a fast pace: technology keeps evolving, customer trends are changing, new market regulations are being launched on a regular basis, and businesses have to cope with unprecedented global crises. Knowledge compliance Managing knowledge compliance programs. An understanding of what constitutes 'knowledge' is central to its effective management. Emerging social software supports these networks through adding friends, identifying shared interests, and tagging resources. While technology advances have eased some of the installation and integration hurdles, Jim Murphy, AMR's knowledge … Now it is time to talk about the different processes and initiatives. 4 Iss 2 pp. Anytime there is turnover, regardless of the reason, it leaves a hole. Storytelling ignites action, builds trust, instills values, fosters collaboration, and transmits understanding. Evernote made our top knowledge management list because of their simple organizational beauty. Demand: use communities to ask questions about how to perform tasks, and allow searching the proven practice repository. Demand: search for proven practices and proposal templates for each new project. In that session, Dr. Liebowitz shared his “Rules of the Road," compiled from a combination of professional experience and … Codifying knowledge also involves establishing the value of intellectual property, adding metadata to documents stored in repositories so that they can be easily found, and tagging content so that users can discover useful views, connections, and collections. The Nortel task force set out to reengineer its NPD process in order to leverage its knowledge assets. It is stimulated by dissemination and enabled by making it easy to find resources. This analysis led to the specification of knowledge-base drivers (types, sources, and receivers) of each activity, decision or information flow. Responding to requests, answering questions, and using and reusing content are actions which result from demand. A common, unified set of knowledge management tools is the basis for knowledge communication, sharing and use. However, the reality is that not all businesses are capable of building successful KM databases and most of their issues lie with organizational culture. Knowledge management systems, which facilitate the aggregation and dissemination of a company's collective intelligence, provide numerous benefits, including enabling innovation and improving process efficiency. Examples of knowledge dissemination strategies include providing customized notifications of new or changed content, weekly newsletters featuring new submissions to repositories, and a KM corner on the organization’s home intranet page listing the top 10 most-reused documents for the current month. No plagiarism, guaranteed! Supply: capture proposals and other project documents for all projects. Motivate: provide incentives for sharing and reusing proven practices. These can then be analyzed, codified, disseminated, queried, searched for, retrieved, and reused. What we now mean by knowledge is information in action, information focused on results.” The payoff for motivating, networking, supplying, analyzing, codifying, disseminating, and demanding knowledge is results through action. A special kind of action is invention. It's the reason some firms pump out innovation after innovation while other firms struggle. Tactical Knowledge Management Best Practices: Knowledge Sharing: Perhaps the most important process in KM, it plays a determinant role for both knowledge reuse and knowledge creation.The factors below summarize the key considerations with the exception of cultural issues, which are discussed further down. As knowledge management touches more or less all the areas of organizational development, this leads, in practice, to the requirement of involvement of stakeholders in any knowledge management initiative. Looking for a flexible role? 4. Augment: automatically determine the specialties, roles, and interests of consultants and automatically deliver important information relevant to their work at the time of need. Using these approaches can enhance the capabilities of humans by augmenting their powers of observation, analysis, decision making, processing, and responding to other people and to routine or challenging situations. There are ten basic categories of KM strategy: motivate, network, supply, analyze, codify, disseminate, demand, act, invent, and augment.

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